Broadly speaking, we ask you to enable around a couple of hours, however in many situations we take action much sooner.

I’ve chosen house distribution, do I need to signal for my package?

You shall must be in on the plumped for distribution date to signal for your Yodel parcel. If no one’s in, we’ll make an effort to deliver it up to a neighbour. Or if that does not work, we’ll keep a card to get in contact and organize a far more time that is convenient.

Exactly exactly How am I going to understand whenever my package will be delivered?

Regarding the early early morning your QuickStart pack is born to be delivered, your Yodel courier will provide you with a predicted 2-hour distribution slot via e-mail and/or SMS message. Please keep in mind the distribution window is a can’t and estimate be guaranteed in full.

Just how long does the installation just just just take?

Broadly speaking, you are asked by us to enable around couple of hours, however in many cases we accomplish it much sooner.

Do i must signal for the gear?

Yes, however if you’re maybe maybe not available, some body aged 18 or higher can alternatively.

Imagine if We have difficulty with QuickStart self-installation?

We now have a separate group to troubleshoot and make suggestions through each step of the set-up. If it is maybe not effective we are going to deliver an engineer off to you as quickly as possible, totally free.

Will you have to dig my garden up or driveway?

This will depend on the home. If Virgin Media solutions happen set up formerly, the likelihood is that people won’t need certainly to. If you don’t, we possibly may have to do a tiny quantity of searching so that you can bring our community for you.

We can arrange a pre-install engineer visit to have a look and discuss the process in advance if you are unsure.

My driveway has provided access, performs this matter?

Yes, we’re going to require you to provide us with a few of one’s neighbors’ details (name, address, phone number and current email address) in the event that we need to do some digging so we can get permission from them.

Are you going to need to drill through the walls of my home?

If Virgin Media services have actuallyn’t been installed into the property before, we may want to do lower amounts of drilling so that you can feed our cable in to the building. In advance if you are unsure, we can arrange a pre-install engineer visit to take a look and discuss this with you.

Do i want a satellite meal in the home?

No, all our services drop our cable that is special means your television does not get disrupted by poor weather.

I’ve had Virgin before nevertheless the cable was cut, is a problem?

Maybe perhaps Not after all you won’t be able to use our QuickStart self-install service– it just means. We’ll arrange for just one of our designers in the future and set every thing up for you rather.

Our service promise Our service vow

Our service promise Our service vow

Unlimited Data Boost

That is qualified to receive a limitless information boost?

All Oomph bundle clients whom encounter a broadband fault leading to a loss that is total of.

Exactly How SIMs that are many eligible to the information boost?

All SIMs which you have actually in your Oomph account meet the criteria for a limitless information boost.

The length of time does my information boost last?

An limitless data boost persists for 7 days.

In cases where a fault just isn’t fixed in a week, am I going to meet the requirements to get another data that are unlimited?

Yes. Around 96% of broadband faults are fixed within a week. However if for almost any reason a professional hasn’t had the oppertunity to eliminate the problem, a boost that is additional be included with the account upon demand.

Next Day Engineer

That is entitled to a overnight engineer?

You aren’t the Ultimate Oomph bundle is qualified to receive the service.

Whenever do i have to contact Virgin Media to make sure an overnight visit is available?

Call before 7pm Monday to Friday for the overnight visit. The engineer will be booked for the following Monday if you call on Saturday.

Which time slots can be obtained?

There’s two, 12pm-4pm or 8am-12pm.

Have always been I eligible for settlement if we cannot book a following day engineer?

Sometimes, bad weather or illness may create unavoidable circumstances, therefore our overnight engineer just isn’t section of our automated payment scheme. But 99% of times, an engineer may be to you the following day.

Can I also have an engineer delivered for several faults?

We’ll constantly you will need to fix any issues straight away, but if it is not a thing we could solve remotely, we’ll send an engineer.

Lascia un commento